Privacy Policy

We may collect information you provide directly to us, such as your name, business name, email address, telephone number, website, business type, marketing challenge, billing interest, preferred contact method, and any additional information you share when contacting us or setting up your system. We also record the form source, page URL, submission date and time, acknowledgment status, and related CRM activity.

When you become a customer, we may collect information generated through customer service and business communications, including account, billing, and support records.

We may also collect basic technical and usage information automatically, such as your IP address, browser type, device information, and pages visited. See our Cookie Policy for details about cookies and similar technologies actually used.

We use the information we collect to respond to inquiries, provide and maintain the Novalix Systems LLC subscription, communicate with you about your account, schedule appointments, organize customer records, improve our website and services, and comply with applicable legal obligations.

Submitting a general inquiry requests a direct response to that specific inquiry. It does not provide consent for recurring marketing text messages or promotional email. Where promotional communications are offered in the future, separate consent will be requested.

We do not sell your personal information. We may share limited information with approved service providers that support hosting, CRM activity, communications, scheduling, payments, security, analytics, or business operations. We may also disclose information as required by law or to protect our rights.

Approved team members may access account information as configured during onboarding according to your approved business requirements.

When payment is processed by an approved third-party payment provider, that provider handles your payment information. Novalix Systems LLC should not receive or store complete payment-card details. We may receive confirmation of a transaction status without receiving full card data.

You may contact us to update your communication preferences. We honor unsubscribe, STOP, do-not-contact, and consent-revocation requests as soon as practicable and record them at the contact and channel level.

We retain inquiries from people who do not become customers for no longer than 12 months after the most recent meaningful interaction, unless longer retention is required for security, fraud prevention, dispute resolution, legal obligations, or an active customer relationship.

If an inquiry becomes a customer relationship, we retain necessary customer records according to the applicable customer agreement, accounting obligations, security needs, and legal requirements. We delete or anonymize information when it is no longer reasonably needed, subject to legal obligations.

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can take appropriate action.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also have other rights depending on your location. To exercise these rights, contact us using the information below.

We take reasonable measures to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

This Privacy Policy may be updated from time to time. Continued use of our website or services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, you may contact us using the information below: