Refund and Cancellation Policy

The monthly subscription automatically renews every month at $297 until canceled. Customers may request cancellation at any time. To prevent the next recurring charge, the cancellation request must be received before the next scheduled billing date. After cancellation, access continues through the end of the current paid monthly billing period. There is no cancellation fee.

The annual subscription automatically renews every year at $2,970 until canceled. Customers may request cancellation at any time. To prevent the next annual renewal charge, the cancellation request must be received before the next scheduled annual billing date. After cancellation, access continues through the end of the current paid annual term unless a refund is issued. There is no cancellation fee.

Novalix Systems LLC intends to provide a written or electronic renewal reminder approximately 45 days before an annual renewal date. The reminder will identify the renewal date, renewal amount, automatic-renewal status and available cancellation methods.

Customers may request cancellation through their customer billing portal when available or by emailing novalixsystems@gmail.com. Customers are not required to provide a reason for cancellation or participate in a retention call before a cancellation request is accepted.

Novalix Systems LLC will provide written confirmation showing the date the request was received, whether another subscription payment will occur, the final date of service access and the status of any applicable refund.

Monthly subscription payments are generally nonrefundable after a billing period begins because system access, hosting, support and service availability are provided immediately. Canceling stops future renewals but does not normally create a prorated refund for the current paid month.

Exceptions may include duplicate charges, incorrect billing amounts, unauthorized charges, refunds required by applicable law or a documented failure by Novalix Systems LLC to provide the purchased service.

A customer may request a refund of the initial annual subscription payment within seven calendar days of the original purchase.

Approved, nonrecoverable third-party charges incurred specifically for the customer may be deducted only if the charges were disclosed and approved before they were incurred and documentation is provided.

After the seven-day period, the annual payment is generally nonrefundable, and service continues through the end of the paid annual term.

A customer who unintentionally misses the annual cancellation deadline may request cancellation and a refund within seven calendar days following the annual renewal charge.

If a refund is issued, service access may end when the refund is processed. Approved and documented third-party charges incurred after renewal may be deducted only if the customer authorized them.

After the seven-day annual-renewal period, the renewal payment is generally nonrefundable, and service continues through the end of the renewed annual term.

Advertising spend already paid to an advertising platform is nonrefundable after it has been spent.

Domain registrations, premium applications, integrations, phone numbers, calls, text messages, emails and usage-based artificial-intelligence services are generally nonrefundable after they have been purchased, consumed or committed, provided the charges were disclosed and authorized.

Approved refunds will be returned to the original payment method whenever possible and will normally be initiated within five to ten business days. The customer's bank or payment provider may require additional processing time.

Dissatisfaction with marketing performance alone does not create a refund right. Novalix Systems LLC does not guarantee specific revenue, lead volume, appointments, conversions or search-engine rankings.

Nothing in this policy limits refund or cancellation rights that cannot legally be waived.

For billing, cancellation or refund questions, email novalixsystems@gmail.com or call (470) 608-8332. You may also use the Novalix Systems LLC Contact page.